Call Recording

It's possible in IPBrick to enable the recording of all calls, placing the archived records in the Document Management and Workflow System, iPortalDoc. Users with higher privileges may listen to calls as they happen. Enabling configuration, two other options will appear (Figure 4.110):

• Record format: MP3 or WAV;
• iPortalDoc URL: Specify the existant URL(s) for the iPortalDoc server(s). If iPortalDoc is not installed, it's not possible to use this feature.

The next step is to define which SIP phones will have their calls recorded. This can be defined at Advanced Configurations - Telephony - Registered Phones. A new field called Call Recording is now present with the following options (Figure 4.111):

• None: The phone will not have its calls recorded;
• Incoming: Only the incoming calls will be recorded;
• Outgoing: Only the outoing calls will be recorded;
• All: All the calls will be recorded.

The high privileged iPortalDoc users can now listen to the calls at the workflow calls;

Figure 4.110: VoIP - Call recording definitions

Figure 4.111: VoIP - Call recording - Phones configuration

At the top right corner of the Call Recording page there's two additional links (Figure 4.112)

• Phones Management
• Additional Numbers

Figure 4.112: VoIP - Call recording - Phone Management/Additional numbers links

Phones Management

This feature enables you to manage the call recording on the internal phones.

If you click on the phone's name a new page will be visualized (Figure 4.113) where you will be able to select from the following options:

• None: No calls will be recorded;
• Incoming: Only the incoming calls will be recorded;
• Outgoing: Only the outgoing calls will be recorded;
• All: All calls to and from that phone will be recorded.

Confirm your choice by clicking on the Modify button.

Figure 4.113: VoIP - Call recording - Phone Management page

Additional Numbers

By clicking on this link you will be redirected to a new page where you will visualize the list of added numbers, if you click on Insert you will be able to add a new number or prefix (Figure 4.114). These are the available fields:

• Number: To add a prefix select begins with. To add a number select is and type the number (or prefix) on the following box.
• Call Recording: This let's you choose which calls to record. As in Phone Management select from None, Incoming, Outgoing or All.

Figure 4.114: VoIP - Call recording - Additional Numbers page