Call Statistics

Finished Calls

Detailed statistics about all the finished calls. At the main menu we have:

General statistics relating to the filter criteria:

• Call number: Total number of calls;
• Total call time;
• Maximum call time;
• Average call time;
• Total RTP packets: Total of RTP (voice/video) packets;
• Lost RTP packets:
• Average lag: Average packet delay;
• Maximum lag: Maximum packet delay;
• Average jitter^4.21;
• Maximum jitter.

Clicking at Insert it is possible to filter the result of the list be specific fields:

• Source IP;
• Source address;
• Destination address;
• Used route: SIP routes and internal routes;
• Result: ANSWERED, NO ANSWER, BUSY, FAILED;
• Time periods.

The option Export CSV will export the list to a .csv file.

At Access Management (Figure 4.107) we can manage the LDAP users that will have access to callstatistics website.

You may select the users who access to Call Statistics from the System users by simply clicking on the desired username and then on the arrow button pointing to the desired box.

Figure 4.107: VoIP - Call Statistics - Access Management

In the call list we have specific statistics (Figure 4.108) relating to the filter criteria (Figure 4.109):

• #: Call identification;
• User: Username
• Source Address: Name of origin telephone/number;
• Destination Address: Number or name of destination telephone;
• Final Destination Address: Number or name of the final destination telephone
• Source IP: Source IP phone address;
• Route: Route used to make the call;
• Fallback: If it was a fallback route;
• Result: Result of the call (ANSWERED, NO ANSWER, BUSY or FAILED);
• Start: Call start time;
• Ring time: Time that the destination telephone rang;
• Duration: Call duration.

Clicking at one of this check boxes will order the calls by that field.

Figure 4.108: Finished Call statistics

Figure 4.109: VoIP - Statistics filter

Current calls

In this menu we have statistics about the current calls, with this fields:

• Source: Name of origin telephone/number;
• Destination: Number or name of destination telephone;
• Duration: Call duration.
• State: The current state;
• Route: Route used to make the call;

Footnotes

... jitter^4.21

Is the measure of the variability over time of the latency across a network