The call supervision permits to supervise some specific IP phones. The idea is to guide the person answering a call in a super-visioned phone. It's a functionality that can be useful for technical support departments.
The first step to use call supervision is the feature activation. This is done at Advanced Configurations - Telephony - Configurations - Call Supervision (Figure 4.115).
When enabled, a supervision group should be created by clicking Insert. Three fields are presented:
- Name: A description for the supervision group. Example: technical support;
- Unlock code: A code for members authentication. Example: 444;
- Supervision mode: There are three modes available:
- Only Spy: The supervisor will only be able to listen to the call;
- Only Whisper: The supervisor will be able to speak, but only to the person who's answering the phone. The supervisor will not be able to listen to the call;
- Spy and Whisper: The supervisor will be able to speak (only to the person who's answering the phone) and listen to the conversation.
Figure 4.115:
VoIP - Call Supervision Group
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Clicking at the supervision group name, it's possible to define:
- Call Supervision Group Members: To define what phones are able to listen/supervise calls (Figure 4.117);
- Supervisioned phones: To define what phones will be supervised (Figure 4.116);
Figure 4.116:
VoIP - Call Supervision - Supervisioned phones
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Figure 4.117:
VoIP - Call Supervision Group members
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After the configuration we can supervise a call by following that steps:
- Dial the
prefix+supervised_phone from a phone that is member of supervision group;
- Insert the unlock code and press
# when asked;
- After that a beep will be listened and the supervision will start, so the call will be listened and you can talk only to the person that is at the supervised phone. The remote person can't hear the supervision.
IPBRICK
