Agent Mobility

As the name suggests, this feature (Figure 7.87) enables the user to log on as agent on any phone he wishes to use, simply by using his PIN number. Any session on a previous phone will be terminated. By default, the Agent Mobility feature is disabled. To enable it, click on the Modify link.

Figure 7.87: Telephony - Configurations - Agent Mobility

At State, select Enabled, and insert the VoIP server's IP(s) where it will be possible for users to register themselves as agents (Figure 7.88).

NOTE: Insert only one per line!

Figure 7.88: Telephony - Configurations

When you have finished, please click on the Modify button at the bottom of the page.