Call Statistics

Finished Calls

Detailed statistics about all the finished calls. At the main menu we have:

General statistics relating to the filter criteria:

• Call number: Total number of calls;
• Total call time;
• Maximum call time;
• Average call time;
• Total RTP packets: Total of RTP (voice/video) packets;
• Lost RTP packets:
• Average lag: Average packet delay;
• Maximum lag: Maximum packet delay;
• Average jitter^4.20;
• Maximum jitter.

Clicking at Insert it is possible to filter the result of the list be specific fields:

• Source IP;
• Source address;
• Destination address;
• Used route: SIP routes and internal routes;
• Result: ANSWERED, NO ANSWER, BUSY, FAILED;
• Time periods.

The option Export CSV will export all the list to a .csv file. At Access Management we can manage the LDAP users that will have access to callstatistics website.

In the call list we have specific statistics relating to the filter criteria (Figure 4.81):

• #: Call identification;
• Source IP: Source IP phone address;
• Source Address: Name of origin telephone/number;
• Destination Address: Number or name of destination telephone;
• Route: Route used to make the call;
• Fallback: If it was a fallback route;
• Result: Result of the call (ANSWERED, NO ANSWER, BUSY or FAILED);
• Start: Call start time;
• Ring time: Time that the destination telephone rang;
• Duration: Call duration.

Clicking at one of this fields, it will order the calls by that field.

Figure 4.81: VoIP - Statistics filter

Current calls

In this menu we have statistics about the current calls, with that fields:

• Source;
• Destination;
• Duration;
• State;
• Route.

Footnotes

... jitter^4.20

Is the measure of the variability over time of the latency across a network