Call Supervision

The call supervision permit to supervise some specific IP phones. The idea is to give some orientation to the person that is answering a phone that is part of the supervisioned phones. It's a funcionallity that can be useful for technical support departments.

The first step to use call supervision is the feature activation. It's done at Advanced Configurations - Telephony - Configurations - Call Supervision (Figure 4.71).

When enabled, a supervision group should be created by clicking Insert. Two fields are present:

• Name: A description for the supervision group. Example: technical support;
• Unlock code: A code for members authentication. Example: 444;

Figure 4.71: VoIP - Call Supervision Group

Clicking at the supervision group name, it's possible to define now:

• Call Supervision Group Members: To define what phones are able to listen/supervise calls (Figure 4.73);
• Supervisioned phones: To define what phones will be supervised (Figure 4.72);

Figure 4.72: VoIP - Call Supervision - Supervisioned phones

Figure 4.73: VoIP - Call Supervision Group members

After the configuration we can supervise a call by following that steps:

• Dial the prefix+supervised_phone from a phone that is member of supervision group;
• Insert the unlock code and press # when asked;
• After that a beep will be listened and the supervision will start, so the call will be listened and you can talk only to the person that is at the supervised phone. The remote person can't hear the supervision.