Call Recording

It's possible in IPBrick to enable the recording of all calls, placing the archived records in the Document Management and Workflow System, iPortalDoc. Users with higher privileges may listen to calls as they happen. Enabling configuration, two other options will appear (Figure 4.69):

• Record format: MP3 or WAV;
• iPortalDoc URL: Specify the existant URL for the iPortalDoc. If no iPortalDoc is installed, it's not possible to use that feature.

The next step is to define what SIP phones will have the calls being recorded. This can be defined at Advanced Configurations - Telephony - Registered Phones. A new field called Call Recording is now present with the following options (Figure 4.70):

• None: The phone will not have the calls recorded;
• Incoming: Only the incoming calls will be recorded;
• Outgoing: Only the outoing calls will be recorded;
• All: All the calls will be recorded.

The high privileged iPortalDoc users can now listen the calls at the workflow calls;

Figure 4.69: VoIP - Call recording definitions

Figure 4.70: VoIP - Call recording - Phones configuration