Call Statistics

Finished Calls

Detailed statistics about all the finished calls. At the main menu we have:

General statistics relating to the filter criteria:

• Call number: Total number of calls;
• Total call time;
• Maximum call time;
• Average call time;
• Total RTP packets: Total of RTP (voice/video) packets;
• Lost RTP packets:
• Average lag: Average packet delay;
• Maximum lag: Maximum packet delay;
• Average jitter^4.19;
• Maximum jitter.

Clicking at Insert it is possible to filter the result of the list be specific fields:

• Source IP;
• Source address;
• Destination address;
• Used route: SIP routes and internal routes;
• Result: ANSWERED, NO ANSWER, BUSY, FAILED;
• Time periods.

The option Export CSV will export all the list to a .csv file.

In the call list we have specific statistics relating to the filter criteria (Figure 4.68):

• #: Call identification;
• Source IP: Source IP phone address;
• Source Address: Name of origin telephone/number;
• Destination Address: Number or name of destination telephone;
• Route: Route used to make the call;
• Fallback: If it was a fallback route;
• Result: Result of the call (ANSWERED, NO ANSWER, BUSY or FAILED);
• Start: Call start time;
• Ring time: Time that the destination telephone rang;
• Duration: Call duration.

Clicking at one of this fields, it will order the calls by that field.

Figure 4.68: VoIP - Statistics filter

Current calls

In this menu we have statistics about the current calls, with that fields:

• Source;
• Destination;
• Duration;
• State;
• Route.

Footnotes

... jitter^4.19

Is the measure of the variability over time of the latency across a network