IVR Attendance

In this section (Figure 4.38) is possible to define interactive answering menus. It is necessary:

• Click Insert to add a new one;
• Name: Choose a name for IVR;
• Direct Access: Define the address(es) by which this menu may be acceded (adding the desired addresses DID/SIP/ANA in direct Access);

• Número of desired shortcuts: Choose how many options does the menu have;
• Destination type:What type of destiny to give (according to the pressed key):
  • Phone: To call to a internal telephone;
  • IVR: To go to an interactive answering sub-menu;
  • Conference: To connect to a conference;
  • Scheduler: To connect to a scheduler;
  • Group: To ring the telephones of a group;
  • Sequence: To activate an answering sequence;
  • SIP address: To call a SIP telephone;
  • DISA: It allows someone outside the central to connect as if he/she is directly connected to the central;
  • Call queue: To make the call enter a waiting line.
• Attendance message: It allows the selection of an answering message. Can be a .mp3 or .wav file. Click Browse....

Figure 4.38: VoIP - IVR attendance