Call Supervision

The call supervision permits to supervise some specific IP phones. The idea is to guide the person answering a call in a super-visioned phone. It's a functionality that can be useful for technical support departments.

The first step to use call supervision is the feature activation. This is done at Advanced Configurations - Telephony - Configurations - Call Supervision (Figure 4.111).

When enabled, a supervision group should be created by clicking Insert. Three fields are presented:

Figure 4.111: VoIP - Call Supervision Group
Image 20732voip_sup1

Clicking at the supervision group name, it's possible to define:

Figure 4.112: VoIP - Call Supervision - Supervisioned phones
Image 20732voip_sup3

Figure 4.113: VoIP - Call Supervision Group members
Image 20732voip_sup2

After the configuration we can supervise a call by following that steps:

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